Return Policy
We will gladly accept returns and exchanges in our online stores within 15 days from delivery date to request a return & exchange with original receipt, tags and packaging. For Ybackpacks, customers' satisfaction is always our top priority, so we always keep listening to customers' ideas and appeals. We hope you love what you've ordered!
What is my return shipping cost?/ Will you pay for the return shipping cost?
A. If you receive an incorrect item, or damaged merchandise, please contact Ybackpacks.com Customer Support by emailing service@ybackpacks.com. Due to our reasons, consumer is not required to bear the shipping fee for this reason. No restocking fee to be charged to the consumers for the return of a product.
B. If the return is caused by the consumer（customers themselves don't like or the size don't fit）, consumer should be responsible for the shipping fee.The specific shipping cost should be based on the express company you choose.
NOTE: Please do not return items to the address on waybill, this is the carriers' warehouse address, not our returning address.
How to Start a Return & Exchange?
To apply for a case of return or exchange, please email to our customer service and include: order number, the question you want to solve together with picture of product if necessary. You will then receive an email with the return shipping address which you will use it to ship back the items.
Cancellation Policy
1. If you need to cancel the order within 12 hours after the order is completed, please contact our customer service email in time. Your order can be cancelled free of charge.
2. If your order has been more than 12 hours and we have packed your order, we will charge a 10% packing fee.
3. If your order has been more than 24 hours and your order has been sent out, we refuse to cancel the order.
Attention:
1. Tracking number is required to complete the return. It will help for us to track your return status and process. Please note the provided tracking number must be trackable. We will refund you once we received the returning products.
2. All items must be returned in their original condition. We do not accept the returned item that was worn, torn, snagged, stained or altered in any way, they must be in original condition when being returned.
3. Refunds will be reimbursed to your original account -- credit card or PayPal. PayPal refunds will be transferred immediately. Credit cards may take 3-5 business days to process.
If you have any other questions, do not hesitate to contact our customer service at service@ybackpacks.com, we will reply asap.
Contact Info:
Address: YangQiao Road and KaiFu Road Intersection #4 Factory Building, ShushanXinChanYeYuanQu, Shushan District, Hefei City, Anhui Province, China
E-mail: service@ybackpacks.com
Telephone: +86 055162655510